Shipping policy

All orders are processed in our warehouse within one business day. Orders placed during the weekend will be shipped on Monday morning. We will do our best to deliver your order within the expected timeframe and we appreciate your patience. If you have any further questions, please contact info@prestigebag.nl

NOTE: You must place your order before 10:00 am for same day shipping, otherwise it will be processed the following business day. All orders are subject to verification. High order values or incorrect/incomplete order information may delay shipment. Shipping times are subject to change and not guaranteed.

 

HOW LONG DOES SHIPPING TAKE?

THE NETHERLANDS, BELGIUM AND GERMANY

Orders placed before 18:00 (from Monday until Friday) are shipped the same day with DHL, PostNL. Orders placed after these times will be shipped the next business day.

INTERNATIONAL

We use PostNL, DHL for shipments within the EU. Orders placed before 18:00 (from Monday until Friday) are shipped the same day. Orders placed after these times will be shipped the next business day.

Your package typically arrives within 3-5 business days depending on where you are in the world. Deliveries to countries such as Malaysia, Indonesia, and India can take up to 10 working days (we promise it is worth the wait though!).

HOW MUCH DOES SHIPPING COST?

PostNL €6 and free shipping on orders over €100
Belgium, Germany, The Netherlands

€10 and free shipping on orders over €200
Austria, Czech Republic, Denmark, France, Hungary, Luxembourg, Poland, Slovakia, United Kingdom

 

Note: All other international countries depend on the weight and package

 

HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?

Once your order is dispatched from our warehouse, you will receive an email from the delivery service with all shipping and tracking details. Got it? Prepare to get excited and start looking for that mailman!

 

WILL I BE CHARGED FOR CUSTOMS AND IMPORTS?

If your delivery address is outside the EU, you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in your purchase and shipping price, and are the responsibility of the customer.

Due to Brexit, duties and taxes will be applied to all orders on delivery. The duties and taxes will be calculated based on the price of the goods, local taxes, postage, packing and insurance.

 

WHERE IS MY ORDER?

These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. The easiest way to know more about the whereabouts of your order is to contact the carrier directly.

 

MY ORDER IS DELAYED, WHAT SHOULD I DO?

Using the tracking number provided at the time of order, your package can be tracked on the delivery service’s website (e.g. PostNL, DHL, UPS). These common carriers scan your package at each stage of delivery and can provide you with more accurate location information. Remember, for international orders, it might take up to two weeks for the package to arrive.

If you notice while tracking that your package is stuck somewhere, it's best to try contacting the carrier directly. If you need further assistance, please don’t hesitate to contact us at info@prestigebag.nl. We will track your package together with our warehouse. This investigation can take up to 10 days. Don’t despair, we’re definitely going to find the package’s whereabouts and have it shipped to you as soon as possible.

Please note: in case you authorize a shipping company to leave your parcel in a specific place (or ‘safe place’) you will be responsible for any possible loss or damage of the package.